Troubleshooting

Perform troubleshooting tasks on one or more devices or device groups from the Dashboard or on an individual device from the Device Details page. To do so:

1. Navigate to the Devices or Groups view in the Dashboard and select one or more devices or device groups, or navigate to the Device Details page of an individual device.
2. From the Troubleshooting drop-down select one of the following. (Note that the available troubleshooting options depend on the type of device(s) that are selected.) For some selections, a pop-up window or new workspace displays items that must be completed before the menu item that you selected can be processed.

Test Device

Forces the selected device to re-register with the server. Select View Device Registration to confirm the re-registration.

View Device Registration

Opens the selected device’s Device Registration report.

View Transactions

Allows you to review, and optionally resubmit, selected transactions for the device.

Purge Device Log

Clears all logs on selected devices.

Reboot Device

Reboots the selected devices.

Start Log Collection

Starts automatic log collection for one or more selected devices or device groups.

Stop Log Collection

Stops automatic log collection for one or more selected devices or device groups.

Collect Log Now

Collects the logs from the selected device immediately.

Retrieve Device Configuration Data

Uploads device configuration data to the host application.

View Device Configuration Data

Presents a view of device configuration data that has been uploaded from a selected device.

View Offline Smart View Transactions

Presents a list of Offline Smart View Transactions that occurred within a specified date range, or that were performed by a specific employee. Additionally, results can be filtered by transaction status or transaction type.

 

Additional Troubleshooting for InTouch DX

Enable VNC Remote Access

Enables VNC Remote Access.

Disable VNC Remote Access

Disables VNC Remote Access.

Enable SSH Remote Access

Enables SSH Remote Access.

Disable SSH Remote Access

Disables VNC Remote Access.

Change Maintenance Mode Password

Changes the password for Maintenance Mode.