Forecasting

Forecasting provides you with an objective and focused means to predict future labor requirements. Using rules, business drivers, and special events that you set up, as well as actual volume and other business data from previous weeks and years, it forecasts business volume and labor requirements for future date ranges at a daily level.

Forecasting has two main workspaces:

The system uses the data and the elements you configure to generate the volume forecast, the labor forecast, and the schedule. You can import volume and labor forecasts to easily examine and analyze their performance and accuracy comparing actual and forecasted values.